BUSINESS OPERATIONS UPDATE
As you will no doubt be aware, the global landscape is changing rapidly and, as a responsible employer, CCM Motorcycles have recognised that the next 2 weeks are critical in the fight to stop the spread of the Coronavirus. As such, we have taken the decision to temporarily close all operations at our factory until further notice and thus remove our employees from any danger.
This week, our dedicated team have delivered 21 new bikes to our customers and have manufactured another 40 units that are currently ready for MSVA certification. As soon as the DVSA inspectors are able to resume testing at the factory, these bikes will undergo their final PDI’s and our plans are already in place to deliver them to their new owners and manufacture of the next series can then resume. Our production team can now stand down in the safety of their own homes until such time as it is safe to resume.
The management and supporting staff that can effectively work from the safety of their home will continue to do so and CCM will continue to support our employees as required.
Many of the components such as engines, tanks & brakes used in the production of the Spitfire Series are manufactured in Italy, the worst affected country in Europe, forcing their government to shut down all non-essential businesses and industries. Whilst we have stocks to cover the initial return to work, our procurement staff will focus on ensuring this supply continues as soon as the closure period is over.
Our valued team
Our drivers have worked tirelessly this week, delivering as many bikes as possible and we thank them for their service this week. We must now stand them down so that they can get through this most risky period ahead in the safety of their own homes. Deliveries will resume when it is safe to do so.
The management team are now all working full-time from home to focus on the key functions of the business, ensuring that we can hit the ground running once it is safe to do so.
The service team
Our 3 mobile technicians have been visiting customers’ homes this week and carrying out services however they have now arrived at the point where they are feeling vulnerable. I’m sure you will agree, they are valued assets to you, our customers and to the business, and we feel that it is now more important to let these guys return to the safety of their own homes until it is safe to venture out again.
We urge you to continue to support them and to make your service bookings with Steve at steven.bridgeman@ccm-
Parts & Accessories
Our Aftersales department will also be capturing all spare parts and accessory customer requirements, so please continue to browse our online accessories catalogue and email your wishlists across to: email@example.com. We’ll look to process these enquiries as soon as possible within the coming weeks.
NEW – Club CCM web portal
Our Club CCM Portal on the website https://www.ccm-motorcycles.com/club-ccm/ is almost ready and next week, you will receive an email inviting you to join and create your new password. Our CCM Community will allow you to share your stories and photos with likeminded owners. We’d love to hear about the sort of things you’d like to see in Club CCM so please feel free to share your views.
There is a forum for all variants of the marque, an events calendar for when the good times return, an FAQ section and you can even book your service too.
We will continue to share news, views and most importantly, pictures of gorgeous motorcycles on our social media channels namely Facebook, Twitter and Instagram, so while you have a little extra time on your hands, join us online for a chat!
Your support is truly valued
We understand that this is a very difficult time for everyone emotionally and financially however we would urge you to continue with the current payment plan where possible to ensure there are no further delays to production once we are back up and running. Our sales team will be on hand to deal with any customer queries and we will be personally calling all our customers who are awaiting their orders to finalise their specification and to take payment If required. Your co-operation and support is greatly appreciated.
We would like to thank you for your continued support now more than ever, and we will get through this together and we look to updating you as events unfold. In the meantime, we hope that you and your families remain safe and together we will minimise any effects of the COVID-19 virus.
We really have a great team here at CCM and I can tell you that my father and the founder of CCM would have been very proud of them in the way they have all committed to this terrible situation with COVID 19 – lets not let this beat us and together we will come out of the other end of this much stronger as a CCM team and community,
Stay safe meanwhile and many thanks to you all for your support.
Austin Clews – Managing DirectorBACK TO UPDATES